자주 묻는 질문

Chowice supports both Android and iOS operating systems.

5.0 (Lolipop) or later for Android and OS 11 or later for iOS.

Yes, most of our applications are compatible with Android and iOS-based mobile phones

Yes, the diagnostic devices in our system are certified by CE, FCC, etc.

Yes, we can customize and develop according to your requirements. (Additional costs may be incurred depending on the terms of the contract.)

Most software is available for tablets. However, this diagnostic device does not work properly on PCs and is not recommended.

Since the diagnostic lens has a complex structure and a delicate design, we recommend that you follow the instruction manual provided at the time of purchase. If you are unsure of the exact method, please contact the support.

The repair time varies depending on the type and condition of the device error. It usually takes about 7 business days, excluding the shipping period. Please contact chowis@chowis.com for exact period.

The diagnostic device is charged regardless of the power condition.

Both DermoPrime and Dermosmart are professional systems. However, in some cases, Dermo Prime can diagnose both the skin, hair, and scalp by changing the lens of the diagnostic device. However, Dermosmart's skin, hair, and scalp models are separate products. Both diagnostics come with DermoBella Skin and Hair 2 EVO software. For more information on the two products, please visit the PRODUCT page on our homepage.

The diagnostic device must be paired with a tablet, smartphone, etc. The software is available on Google Play or App Store and can be easily understood by reading the user manual included in the package or watching the tutorial video on the homepage.

We understand that outlet specifications vary by location. Therefore, depending on the country or region, we provide the sockets required by regulations.

1. If you have the program installed on multiple tablets and the tablet you want to use is near another tablet that has the program installed, the device may not be able to connect because it is already connected to another tablet. You can disconnect the WiFi connection to another tablet PC, reboot the device, and connect again.

2. In the latest version of the tablet, if you don't connect to WiFi for a long period of time, your tablet's WiFi is considered disabled. Therefore, when you try to connect to WiFi, you may not be able to connect.

- In the Wi Fi settings screen, long press the device's Wi Fi name, select 'Don't Save', then select the Wi Fi name and reconnect.

If the battery of the diagnostic device is not charged, the power will not turn on, so please charge the diagnostic device for about 2 hours. Please check the user manual included with the diagnostic device for how to charge.

There are two cases of speed problems on the shooting screen.

First, it is caused by Wi-Fi interference, and in this case, please change the Wi-Fi channel of the diagnostic device. See Change Wi-Fi Channel for instructions on how to set it up.

In another case, due to the battery level, please check the battery level in the upper left corner of the screen and continue charging the battery if the battery level is red.

1. Check the charging status of your tablet or smartphone and the device. When the battery level drops below 20%, the Wi-Fi connection level will drop to allow the device to fully charge.

2. If you are using the device on multiple tablets or smartphones, the diagnostic tool may be connected to another tablet or smartphone. In this case, find the connected mobile device and disconnect it.

3. Check if the WiFi icon in the lower right corner of the application's main screen is active. If the WiFi icon is disabled, please click the icon to see the SSID and connect to WiFi.

Skin diagnostics include LED off and sleep mode to prevent battery consumption.

1. LED OFF: This function turns off the LED first if the skin diagnostic device is not used for about 10 seconds. At this time, if you press the shooting button of the skin diagnostic device, the LED turns on and you can take pictures.

2. Sleep mode: A feature that automatically turns off the power when the skin analyzer is not used for more than 10 minutes. In this case, please power the device back on.

The diagnostic device is connected by Wi-Fi. However, just in case, we provide additional cables.

Sebum and dead skin cells use oil paper and dead skin tape, respectively.

1. Sebum: Place the sebum paper close to the area you want to measure and press lightly for about 3 seconds. Remove the oil paper and take a picture with a diagnostic device. At this time, put the sebum paper close so that there is no gap on the filming screen.

2. Dead skin: Remove the film from the keratin tape and attach it to the area you want to measure. After removing the keratin tape, take a picture of the attachment surface with a diagnostic device. At this time, place the keratin tape close so that there are no gaps in the shooting screen.

If you look at the front of the lens of the skin diagnostic device, you can see a metal moisture sensor. Lightly touch the moisture sensor to the skin and press the shooting button.

If there is a problem with the image brightness of the diagnostic device, please restart the program.

If restarting the program does not resolve the issue, re-enter the optical number and press the camera button on the diagnostic device for approximately 10 seconds to continue the reset. When using Dermo Prime, make sure the diagnostic device and lens are properly connected.

First, plug the DermoPrime docking station into a power outlet, turn it on, and make sure the power light is on. Place the handset in the docking station when the device is powered on to see if it is charging.

1. Once the handset is charged, tap the UV lamp inside the docking station. If the UV lamp does not work after waiting, please contact the supplier.

2. If your device does not charge, place of purchase.

If you have previously paired the diagnostic device with another tablet, make sure you have removed the SSID from the WiFi list on that tablet.

In the case of DermoPrime, please remove the lens and attach it again, and for other diagnostic devices, press the camera button lightly for about 10 seconds to reset it.

If the same problem persists after the above process, please contact the support.

The minimum mobile specifications for using our software are as follows.

RAM: 2GB

Screen resolution: 10.1 inches, 1280x800, 160ppi

Please make sure your iOS and software are up to date.

Depending on the environment and conditions, diagnostic device buffering usually takes about 2 hours. When charging the diagnostic device, please check the charging pin first, then turn off the power.

Turn the device off and on while connected to the app. If there is no problem with the plug portal, the 'red' indicator should be activated. Please contact the support if you still have problems following the guidelines.

On the settings page of your mobile device, tap the app and make sure that the status is set to Always.

For skin and hair lenses, the holder under the diagnostic lens can be pulled down and the lens can be pulled out by holding it slightly. When replacing the lens, check the direction of the slot for the holder, and slide the holder slightly while pulling it down so as not to damage the connector.

Because the optical unit lens consists of many LEDs, long continuous use can cause heat in the diagnostic unit. If the device is displaying high temperature, turn off the device immediately and stop using it until the heat cools down. If the high temperature persists afterwards, please contact customer support. In addition, be careful not to turn on the power when charging the diagnostic unit as it will cause overheating.